Telkom's accounts department should be sacked.

I app**** for a line move to a new house. The line was disconnected on time but it took them 4 months and hundreds of calls before the line was installed. Five months later they still expect me to pay for the free phone jack and the contract forfeiture penalty that their system generated. Disputes were logged and escalated and every call center operator promised feedback within 24 hours. In the meantime the line has been disconnected twice because I refuse to settle the account in full. And then they have the nerve to ask if I would like to use debit orders to pay the account.