Telkom's accounts department knows nothing.

Item: Telkom
Rating: 1
Author: Victor M

Their accounts department is useless at providing useful information or actually assisiting with the issue at hand. They are also hard to reach unless I phone them, which is dumb. Why should I pay for the call when it's their mistake?

My landline was suspended due to non payment even though the latest invoice says payment is due by the end of the month. Which was 10 days away.

They also "apparently" sent an sms notifying of the suspension. Which no one from my side actually received.

Nowhere in any of the previous 2 invoices does it mention suspension of account.

I had to find out through my ISP that it was Telkom's fault my internet was down. And only after them phoning me because of the fault I logged could I confirm it was them and their accounts department.

I'm waiting for their call. Your move, Telkom.

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Replies (1)

Victor M's updateReviewer Update

24 Jul 2018, 08:32

Good day This does not resolve my issue. I've been paying the same way for maaaaany months without issue, why were the past 2 months any different? My main issue is that I had no forewarning of suspension and had to find out about it after logging a fault. That's 2 days wasted for me. I'd like to receive an sms to two separate numbers as well as an email specifically about a suspension of service WELL in advance of the suspension.

Victor M's update24 Jul 2018, 08:32

Reviewer Update