Telkom's abusive relationship

This is the worst service provider ever. Their customer service doesn't even deserve a 1 star. It is unfortunate and frustrating that there is nowhere were someone can escalate the ***********/poor services provided by their employees. I write this with a heavy heart as Telkom as been a total nightmare in my life, this organization literally affected my personal life in so many ways. Just to summarize, at first I was getting billed for two phones which I never signed up for. This went on for a few months without getting resolved after numerous attempts so I ended up reversing the debits for a period of two months. Reversing these debits affected the contract which I had at the time which was R99 per month and which I forgot about (did not get debit notifications for amount less than R100). I had paid for this said contract for a period of 22months without missing any payment. I then got penalized and made to pay the full value amount of the device even though my contract was nearing its expiration date (2 months before expiration). In addition to that, they got my name listed on credit Bureau which affected me dearly. I was passed by a job opportunity which required a clean credit record, I got disqualified due to my credit record and my heart still hurts even today. I was also denied a home loan for a house which I eagerly wanted to buy at that time. When Telkom realised that they were billing me for the phones that I never took, they promised to reimburse me, of which only half of the money was reimbursed and till today I never got the rest of the money. When I called to get the rest of my money I was told “there is no record of such, Telkom does not owe you any money and there is no record of you being paid by Telkom any money”, yet I had a bank statement showing that there was money that was previously paid by Telkom. On the current issue, I upgraded my Fibre internet speed to 20mb/s last year September which was R699/month. Again, Telkom is billing me more (over R1000) every month and my services are getting disconnected each and every month as it reflects on their systems that I owe. In addition to that, I am being charged for a Call plan which I never even app**** for. So each and every month, for the past year and two months now, I have to call in about two times in each month and beg Telkom to reconnect my services, and this process is not easy trust me, I spend a minimum of 1 hour to get my services reconnected and some agents even drop calls on me. Chuma and Sikhonzele from the billing department are the ones in particular who did that recently and this Chuma lady is the worst, she even refused to give me her surname, she has the worst attitude ever. This is so frustrating because I work from home and I rely on this internet access to do my job. To be honest, I am really sick and tired of this treatment from Telkom and will be moving to an alternative Service provider because I can no longer endure this pain, suffering and emotional abuse I get from Telkom.