Telkoms absolutely useless service providing.

Extremely disappointed with the service (lack of) provided by telkom! My Internet & phone line has been down since the 7th of July and a fault has been logged since then. Each time I've queried about the progress on the fault, all I'm told is that it is a bulk fault due to cable theft and they have absolutely no clue when it will be fixed, but the fault has been despatched. Now almost at the end of July that same fault has made absolutely no progress and has still been "despatched". They have costed me extra money having to make alternative arrangements just to be able to work from home. I find this service absolutely disgusting from one of the major networks service providers that are definitely not providing the service we need and don't seem to be bothered about it! From the 7th of July till the 22nd and a cable fault can't be fixed?