Telkom's absolutely appalling service - once again

Three weeks ago I reported to the Telkom Fault service that my landline, which is a business line is not working. I repeated this every three days, each time being advised it has been logged and is being attended to. Three weeks later we still have no line and no evidence of anyone attending to this. Telkom obviously shows the middle finger to long standing customers like me. Why would one ever want to use Telkom, when it appears to be completing with Eskom for the worst service in SA?