Telkom's ability to upgrade your cellphone is disappointing

I attempted upgrading my cellphone by Telkom mobile on their online system. (This is after I tried to order at the Telkom shop in tygervalley in which the sales assistant has been telling me he has ordered my phone over a month now and **** to me about "better deals" coming out, I still of course has not received the phone even after going to the store a few times in which he indicated that he "hasnt forgotten about my order")

My next point of call was to just order online as it is supposedly more efficient and they have stock readily available. I submitted the upgrade info and the agent called me to confirm and told me he will put the order through immediately and I will receive it this week.

When I went online to check the order a day later, the system indicated "sad to see you go" on the View Orders tab on my telkom profile. This ofcourse confused me as I just submitted an upgrade of my cellphone contract.

I called telkom sales and a different agent indicated that my order is still under processed and it can take between 7 to 14 working days to process and deliver.

Please just explain to me how Telkom's online system takes almost 3 working weeks before being able to provide you with a cellphone???

And why does the shop not have stock? what is the point of false advertising deals and not being able to deliver on anything?

This has been a very frustrating process and I would not recommend Telkom Mobile to anyone.

Thanks to telkom I have been upgrading my cellphone for almost 3 Months now