Telkom....pushing peoples buttons.

Telkom is a huge dissapointment. Wish that would be surprising but I guess we all know. I have been phoning in every day more than 2 times a day since the beginning of this week for internet problems. I have been made to reset; reboot; remove sim card; add sim card to phone; buy an all net bundle( which apparently lets you connevt even if telkom is down- well cloud 9 is not working) but still nothing has helped. I was assisted this morning to log a case- it took them a whole week to log a case. When I called in again to find out about why the all net bundle doesnt work I was put through to a nonchalant youngster who proceeded to tell me that it takes 24 -72 hrs for a case to be logged. THIS HAS BEEN GOING ON FOR A WHOLE WEEK. Why wasnt a case logged already? Its a whole week someone could have checked on the tower, a whole week someone could have fixed something. She than tells me to visit the nearest telkom store if i want to be reimbursed for my allnet bundle and my contract cause aint no way I am paying a full monthly fee if I have had no internet for 1 whole week. Oh and true to telkoms form; no manager was available as youngun was working from home. Well what about us who work from home telkom? Cause guarenteed end of the month you will be waiting for that money. I think I will start a case at ICASA cause surely this is not service.