Telkom.......pathetic customer service

I wanted to cancel my expired contract. When I went to the store I was told I would have to do it myself online. I was given a printout how to do it. Certain steps were left off the printout and I found the whole process tedious. I eventually managed to find my way round the website.

I think its disgusting that Telkom expects this of their customers. Pathetic service !!!!!