Telkom:Pathetic and disgusting service provider

I app**** for a conversion from 10mb adsl to 20 mb fibre on 171218.was only told that fibre line will be installed on 240119,over a month later.also informed that the fibre line will be activated in 24 to 48 hours after installation,waited and called Telkom almost everyday concerning the activation.Kept on getting the excuse that the matter has been escalated. The fibre line was finally activated on 110219,two and a half weeks later.Tested the fibre line on various test portals only to find out that it was still a 10mb line,And Telkom had already billed me for a 20mb fibre line.Was told that there was an error in the billing profile so was sent to and fro from the new services to fault reporting depts to try and resolve the issue on a daily basis.Despite my daily frustration with call centre staff,some only with 3 months experience,I called today,270219,only to be told that my profile was not linked correctly,REF: ********** . To add insult to injury,Telkom billed me for a modem which was part of the installation for R999,on querying the ac,I was told to just pay the full amount until Telkom resolves the dispute.REF: ********** 1 on 180119,called Telkom on a daily basis once again only to be told that the matter has been escalated. Called and finally on 200219,one month later,the ac dispute that took the agent less than 5 mins was partially resolved. 1.Whenever i asked each time to speak to a manager or supervisor,was told that they are in meetings. 2.Which company on this planet employs management staff that sit in meetings from Mon to Fri from 08h00 to 17h00 ??? 3.Is this how Telkom treats customers that have been loyal to them for the past 33 years??? 4.Does Telkom employ flexi staff and train them for 1 week and expect them to answer complex queries from customers,who in my case was knowledgably about the process, policies and procedures,cos i know,was put on hold almost every time i called, obviously for the agent to find out how to resolve my issue. 5.How many customers out there are being ********** by Telkom,being billed huge amounts for services that they pay for and dont have or get??? 6.Must I as a LOYAL customer call everyday to query or dispute my issues??? 7.Would it not be easier for SOMEONE in management to take the initiative to call me to avoid further frustations,or is Telkom so used to being on HelloPeter complaints and its now becoming a norm,before they can action or resolve disputes??? There's more pertinent issues and ref numbers that i have,which i can’t display right now cos i want to focus on the main issues. Either management or the the quality assessor can pull the voice recordings as my landline number from where i called appears below. I done my part as a frustrated customer,now do yours as my service provider.

And heres the cherry on the cake,Im an ex Telkom and Vodacom call centre manager that worked with adsl,fibre,cellular and accounts queries!!!!SO WHOSE FOOLING WHO NOW???