TELKOM/OPENSERVE Useless again.

Again we are here - why are we forced to use this company .... I've been without internet for 16days and their response is " oh they stole cables so we are waiting for materials and the replacement date is 6th of April " like what is going on in that company if they cant even repair lines in 1-2 weeks ( Imagine going to the doctor with a severe illness and the Dr going " sorry cant help you i need materials ") I've worked in a few service related area's and NEVER have i received this level of service ... I can go hand on heart and say that my worst experience in SA is this company.