TELKOM/OPENSERVE IN A STATE OF DISREPAIR

On 7th September we had a lightning strike which broke open the "connection box" for our street (REF 266ARK070918, escalation ref ********** , Pta ref ********** 70918, Pta ref 18/09/ ********** ) ). After much begging, pleading, threatening by all in the street it seems, we were reconnected almost exactly 7 days later to the hour by a helpful openserve technician. Okay so we had phone lines again but the box was still broken open with wires exposed. Despite numerous calls to Pta ( ********** 473) and emails to ********** the box has still not been replaced. I keep getting told "a new box has to be fetched from Springs" but no-one collects the box or fixes our exposed wiring. Last night we had our first heavy rain (onto the open wiring) and by the grace of god to-day we still have a phone connection. There is no interest in repairing infrastructure and 10210 is just as useless as all they can do is "send the enquiry to openserve". There are a number of self-employed people on this street, and we continue being billed for services not provided. What a shambolic disappointment these people are.