Telkom/Openserve cannot schedule my installation. Order ***A.

I have been waiting for Telkom to install my new fibre line since the 20th March.

The Openserve technician arrived on the 1st April to install my line, but encountered problems. Those problems were fixed on the 3rd April. Since then I have been trying to get Telkom to schedule another booking for installation with Openserve.

To date I am still waiting for Telkom to schedule an installation. Every consultant tells me "there is an error on the system, and they cannot book". There was one Telkom consultant that has tried to phone and email Openserve to find a solution to this, but that has been unsuccessful too.

So basically Telkom calls themselves an Internet Service Provider (ISP), yet they are unable to provide me with an internet service. It is very disappointing.

If Telkom/Openserve are not able to schedule a booking for me this weekend then I will be cancelling my order and moving to Vodacom or Mweb.

My Telkom order number is ***A.