Telkom/Openserve

Item: Telkom
Rating: 1
Author: Ettiene S

Logged a fiber fault on the 14th of December, no feedback whatsoever, no technician sent out, nothing. Phoned Telkom because you cannot phone Openserve directly, and they say Openserve must schedule the tech to attend to the fault. This is utter BS, and the second time in 4 months that this has happened!! Useless idiots clearly. Openserve, if you bother to read this, here is the reference I received 201ATK141217

Helpful (0)

Replies (2)

Telkom's replyOfficial

07 Feb 2018, 09:31

Hi ET10E,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom's reply07 Feb 2018, 09:31

Official

Hi ET10E,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Ettiene S's updateReviewer Update

07 Feb 2018, 09:36

Launa Thank you for the response, albeit very delayed. I have managed to deal with the particular issue and I am also having the fibre distribution box rebuilt, seeing that the original technician that built it, did not do it according to the required standard, affecting more than one connection as a result. I am dealing with openserve directly in this matter

Ettiene S's update07 Feb 2018, 09:36

Reviewer Update

Telkom/Openserve

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