TELKOMOBILE REFUSES TO FIX MY PHONE

Greetings<br> <br> May I lay a complaint against Telkom mobile , I took a contract phone last year , 5 days before the end of the warranty the phone broke , I booked it in with Telkom mobile store in 2 days before it reached the expiry of warranty . so now Telkom is refusing to pay and they are telling me it was collected to the Telkom shop by the repair centre 5 days after it had reached the warranty , As far as I know the phone was already broken and confirmed in time , whether it was collected in time or not but the issue is the phone was broken already , please help<br> <br> <br> <br> Details<br> Phone : Iphone 4s (white )<br> Number : ***<br> Contract taken on : 19/05/2014<br> Warranty covers : full 1 year<br> Phone broke and reported on the : 15/05/2015<br> Booked in : 17/05/2015 - Telkommobile Northgate mall<br> Reference number : TRJ002883<br> <br> Telkommobile consultants who confirmed that the phone cannot be repaired : Lebohang Tseki<br> Telkommobile manager : Siphosihle Sithole<br> Date confirmed was: 28/05/2015<br> Time of call : 09h15 to09h40<br>