Telkom/NuDebt management debit order.

The service rendered through Telkom/Nudebt Management has been a nightmare. Spend days trying to contact Telkom/NuDebt for payment to my acc. and not a single moment was i able to arrange for payment. Agents pushing me from Telkom back to Nudebt. When i contact Nudebt, they refer me to Telkom. An ongoing struggle for 3 months in attempt to resolve the unpaid acc.

I contacted Telkom in attempt to cancel my contract in March 2021 where i was told i was owing on the acc. and to pay the acc. balance before i could terminate the services. At the time, the acc. was still active and billing monthly repayments increasing the acc. balance. They could not help with payment arrangement as i was advised the acc. is with their collections agency NuDebt Management and to contact NuDebt for payment. Contacted NuDebt who told me the acc. is not with their offices and to wait till it has been handed over to arrange with them. 4 months later and many calls to Telkom and NuDebt with the same answers and now Telkom/NuDebt Management have ignored any attempts of contact for payments, and debit my acc. for an amount which i am unable to afford at the moment. I have only been given a singe option to pay the owed acc. back which is by means of Telkom/NuDebt debiting the full amount owing. This is against the protection of the consumer especially on the basis that this consumer attempted on many occasions to resolve this through the very same method that would avoid such debit from my acc.

This issue has now left me stranded and in a position that compromises all living conditions. Has left myself with no other option but to complain for purpose to resolve the issue through a fair means. I need to have the funds returned to my acc. and have a fair payment arrangement set in place. Telkom/NuDebt Management, you have not been lawful in your practice by ignoring my attempts to resolve the issue fairly. I was not able to cancel which ran my acc. balance up and now i am being obligated to pay once off, a balance which i tried to avoid increasing.

I do not dispute owing or even the amount in question. I dispute the process which you have taken to recover the amount owing. On many occasions i explained to consultants i would like to arrange for a monthly repayment to pay off balance. Reverse this debit order and lets have a fail payment plan set in place.