Telkom...need I say more

We have cancelled our ADSL line with Telkom and the cancellation has gone through. I am now trying to get Telkom to put the ADSL line into the holding pool. What a ****** mission. I have called more than three times already and each time i have to go to a new consultant. Which gives me the same answer. " It should go through soon"!!!!!!! Then some consultants say that i must call a different number, then i wait for 20 mins, get cut off and i have to go through the whole process again with a new consultant. HOW DIFFICULT IS IT TO PUT AN ADSL IN THE HOLDING POOL??? I want it migrated to holding pool so Afrihost can take over. I want this affected now!!!