Telkom/MWEB and the lies.

I noticed that I had no landline or ADSL service on my Telkom line on the 19th November 2017.I reported the fault on their online platform and received a SMS reference257CRK191117 and that my fault was in hand.And that was the start of the lies.I have since phoned their call centre 10210 on 8 occasions.Unfortunately always with a different agent who firstly escalates the fault and then promises that a technician will attend to the fault.After getting no satisfaction from this option I messaged their facebook page on the 22nd December and have also been promised"A technician has been allocated your fault and will contact you shortly".

The last response I got from the "Social Media Special Forces Telkom Team" is - Hi Andrew, Your escalated fault is still with our cables team to replace an overhead cable. Unfortunately we don't have an ETA on when it will be repaired. ^Frank.

I have also contacted MWEB,my service provider who have also given me the same run around,fault reported,escalated and then nothing.

I have had no service for two months with no date given as to when I can expect my line to be fixed.I run a small business from home and my alarm systen/armed response is connected thru my landline.I am at my wits end.Zero service just lies.