#TelkomMustFall

<p>To the kind Telkom Social Media Person that contacted me in private</p> <p>Please do proper research into this matter before attempting to contact me in writing.</p> <p>Take note of the following:</p> <p>1. Initial Line Migration requested on Telkom website beginning August = disappeared <br />2. Second Line Migration Request +/- 2 September<br />3. 1st SMS notification of Technician sent to INSTALL telephone service at home, and notification that this is a full day event for 12 September = NO SHOW<br />4. 2nd SMS notification for 23 September = Tech arrived, could not install Line.<br />5. After numerous calls to *********** staff at 10210 / 10213 and unacceptable cellphone call costs Line was requested to be closed / cancelled on 17 October, no reference number provided, and up to today no calls received within the 21 working period to discuss this matter.<br />5. Feedback via email was that there is NO copper at our box. Client to request for Fibre Services.<br />6. next SMS for technician to install line on 21 October. = NO SHOW (according to 10210 tech was at premises, could not gain access. Security gate / video footage at gate could not confirm this allegation.<br />7. Next appointment 26 October, Contractor arrived, I showed him the same "problems" first one could not fix a month earlier. Voice line working within 30 minutes. NO ADSL. Technician assures us, ADSL will work in a couple of hours, just needs to switch from previous exchange. 3 hours later = NO Voice & No ADSL.<br />8. 3 faults reported in succession, all closed by Telkom with no action taken.<br />9. We hijacked a "Gio" contractor on 13 November, which was rewiring the box in the estate = line working within 10 minutes.<br />10. Monday 10 November informed Telkom that error was resolved, requested Telkom to Activate the ADSL line lying in migration (Mweb released Line) payed for pro rate data with Afrihost.<br />11. 3-4 calls from Telkom confirming if the line was working, and problem resolve. Dispute feedback that account will be credited for voice, however Telkom could not do anything about funds lost on ADSL.<br />12. Service Cancellation processed on 17 November.</p> <p>Pay back the money...</p>