#Telkommustfall

Why is a simple task so diffult to do via telkom customer service, customer service line should be mandatory or should it not? I've tried calling the customer service line for the past 3days with no avail. Why you charge your customers while being on the automated machine is beyond me. Calling your network provider should be free! This has to be the worst network provider. Before I change network providers I want my money back. Easy way is, get someone to call me so they can see what has taken place under my number, refund me so I can change network provider. I will not let this go. It's not about the money you've borrowed without consent from me but more about the principal of the situation. I'm your customer and I deserve good service and if I top up, and buy munites or data I don't expect ***** things like airtime being used before minutes or airtime being used at out of bundle rates, when I actually just bought data from you.. So it's simple. I want my money back now or I can escalating you via ombudsman.I'm fully aware of the channels in place to make sure telkom feels the pinch. So do yourselves a favor and call me! How disappointing your service has been lately. You will lose customers for sure!