TelkomMore than two months and still no service

I ordered a landline from Telkom in June which I need to create into a DSL. Telkom installed the landline but after that the line was identified to have a fault on it. I called them and logged the fault and they promised they would send a repair technician out to fix. I then waited about 3 weeks and never was contacted by any technician from Telkom. I called the call centre, where they make you wait literally for an hour before they answer, sometimes they hang up on you. They said they tried to reach me and weren't able to reach me. They said I had to put in another fault, which I did and they promised they would send a technician on August 11th, 2015. When August 11th, 2015 showed up no technician showed up to fix the fault. I called the call centre and they said the systems were down and support centre couldn't assist. I just called them today and they said once again that the fault is closed and I need to reopen the fault and wait for another technician to come out and fix. Telkom is billing me still and I am paying for a service that doesn't even work. This is not fair and shocked as a customer that needs internet to run my business, this is terrible!!!