TELKOM...MORE LIKE TEL-CANT

So, another billing crisis.....yet again......

I have been dealing with Telkom call center for the past 3 months now, regarding and incorrect billing fault on their side. ( Proof of payment submitted twice)

To date, i have had no resolve, only 1 email regarding my reference number ( after insisting on waiting online for email to come through) and no call/communique from the " credit department"......which im starting to wonder if it does exist.

I have been wanting to cancel my ADSL since Apr and it cannot be done because the account in question reflects funds outstanding. Now i refuse to do another payment until this matter is resolved as im not comfortable with doing payment into an account which may be inactive and that would put me back in square 1 having to query where my funds have gone.

I cannot believe that after so many years and so many inconsistencies this company still stands....with the same issues and complaints of over 5 or more years.

I demand an answer!