1 reviews | Active since Jul 2011
TELKOMMOBILE REFUSES TO CREDIT MY DATA BUNDLE
I HATE TELKOMMOBILE!!!<br> <br> Telkom Mobile has a bunch of *********** Call Centre Service Agents in its Customer Care Division. I purchased 5 gigs of data in December 2015, through an online/Mobile application called MyPrepaid and the data bundle was not credited to my data card.<br> <br> I launched a complaint/request with Telkommobile to credit the 5 gigs of data to my data card, and until today, I am still struggling to get my 5 gigs credited to me - 4 months after the incident, Telkom Mobile Custer Care agents are unable to resolve my problem. This is a simple problem, no one needs a University degree to resolve it, but it looks like Telkom Mobile Customer Care/Call Centre Agents are too stupid to deal with this very simple problem. <br> Every time I call and speak to anyone of them, they always ask me to submit proof of purchase, which I have done many, many, many, many, many times and this doesn't seem to work!!!!<br> <br> I am sick and tired of the Telkommobile Call Centre's brainless agents. I need someone with a brain to help me resolve this simple problem and credit my 5 gigs of data to my data card.<br> <br> That's all I'm Asking For! PLEEEAAAAAAAAAASE!!!!!!!!!
Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM217070.
We apologise for any inconvenience caused.
Kind regards
Mwezi
Telkom Social Media Team
Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM217070.
We apologise for any inconvenience caused.
Kind regards
Mwezi
Telkom Social Media Team
