TelkomMobile offers no client service and support

We have a Telkom mobile cellular contract as well as an LTE uncapped data contract with Telkom. For the past month the signal haa been so poor at our residence we can barely make use of our network. Our signal just dops so that we have no connection at all. Both cellular and data connection. We contacted Telkom on numerous occasions over the past week. The call centre agents refuse to let us speak to supervisors or management and continuously inform us that the problem is escalated, however no one has done anything to resolve our problem. We have had both these contracts at least a year and this problem never occurred before the beginning of January 2019. When we phone the call centre they take no less than 12 minutes before we can speak to an operator and one operator even disconnected the call because she didn’t feel like dealing with a disgruntled client. We are on the verge of canceling both these contracts with Telkom as their lack of service is in direct conflict with the consumer protection act.