TelkomMobile Eastgate far from champions in communication

<p>Telkom mobile offers incredibly good deals and the service I have received from them for the past two years has been great. However, upgrading a cell phone contract has proven to be nothing short of frustrating. I started this process on 3 March, the day before my son's birthday. Having waited some 2 hours in the queue to be served I was helped by Buli, who completed all the necessary documents and submitted the forms.... that was 4 months ago. I went back to the store a week after completinng the forms only to be greeted by an incredibly rude man who instructed me to join the short slow moving queue and refused to check if the phones had arrived. He continued to stand at the door and watch the sidewalk traffic, gaining much pleasure in watching customers sit in a slow moving queue. Finally, Buli came over to me and advised me not to come back to the store, she would contact me when the phones arrived. She adviced that we should rather communicate via email as her receiving a phone could take up to four weeks. I was NOT informed of this when iI signed the contracts. One of the upgrades i was doing was a birthday present for my son, which was now a week late. I started the email conversation and for the next four weeks each week I enquired about the arrival of the phones. Only to be told they had not been delivered.</p> <p>When in the Mall of the South I enquired at thwe Telkom mobile store about the progress of the phones. They were able to complete my son's upgrade as the had the model and make of phone he wanted. However I was told to come back the following week and they would have the iPhone 6 16GB that I was wanting to upgrade to. Having thought I had found a franchise that could help me, a week later I realized this was not to be. I was told by one of the staff that in fact the iPhone 6 had been discontinued and I would not be able to get one.</p> <p>I decided to rather try a smaller store that was most helpful when i first signed up with Telkom mobile. On Tuesday (28 June) I went to the Alberton City store and was helped by Richard. What a difference. By this time I was ready to settle for an iPhone 5S. However after hearing my sad story Richard went to the back of the store and came back with an iPhone 6 16GB, the discontinued one, according to Mall of the South!.</p> <p>Whilst Telkom Mobile offers incredibly good deals on phones, data etc, they seem to be lacking in staff training and getting stock to the stores. All three stores told me thar security is a reason for stores not keeping stock. Surely , then if a store places an order to a warehouse for certain makes of phones, these should be delivered the following day or certainly within a week.</p> <p>As for the Eastgate and Mall of the South branches, I would not recommend doing upgrades at either of these stores. The staff are unhelpful and you leave the store incredibly frustrated and they don't care.</p> <p> </p>