TelkomMobile charged incorrectly for cancellation

I received a SMS from Telkom Mobile that my account would be deducted with R3,288.27 due to a cancellation fee on a contract which supposedly existed in my name. When I went to the nearest branch to query this matter, I received a notification that the money had been deducted from my bank account without my consent/ approval. Due to this, I was inconvenienced and had to deposit funds into my bank account to ensure my monthly debit orders would go off as planned. I find it pathetic that Telkom Mobile cannot get into contact with their Head Office to resolve this query. <br> <br> I cannot just take this lightly as we had other appointments that we had to cancel in order to sort this matter out and to top things off the amount deducted, is over and above the limit as agreed upon in my contract. I feel that this constitutes ***** as this is in contravention of our signed agreement with Telkom Mobile.