TelkomMobile - cancelled tel nr

I have been a Telkom customer for 2 years and upgraded my phone this weekend as I have been so impressed with their service. Unfortunately after I upgraded at Telkom Bayside on Sunday, my number was cancelled instead of being transfered to my new simcard. I phoned Customer Services, Sunday evening... the call was almost 40min (mostly on hold) and I got got off without resolving the issue. I then phoned back (a 30min call, mostly on hold) and spoke to another agent. She said that she would escalate it to head office, but they have a 72hr response time. She also said I’d get an sms with a reference nr, which I never got. I phoned again on Tues afternoon (another 30min call). The agent was rude and impatiant. He said that he cannot see any reference nr for meand that he would have to log a new request to head office. I explained why I cannot wait another 72hours and asked him to urgently escalate, so I could get a response the next day. He said that this was not possible. I was very upset, because Telkom had for a second time let me down, by not sending the initial request, further delaying correcting their own mistake. He put me on hold, created a request and tried to get rid of me, by giving very short rude, vague awnsers to my wuestion. When I asked him to confirm whether he had really escalated it to an urgent request, he said yes, but in way that made me think that he was just saying yes to get me off the call. When I asked him when I will receive a call from head office, he said “tomorow”. Well guess what... I did not get a call and still do not have my number back. I cannot access my messages. I cannot make online payments or access my banking app, because I cannot receive my OTP’s (which os being sent to my old number)!!!!

Can TelkomMobile please contact me ASAP, so I could get my nr back, before it is given to someone else.