TELKOMMOBI CHANGED MY ACCOUNT FROM R299-R506

Looking on my monthly bank statement my Telkommobi account went up from 299 to 509.I phoned up quire about the cost for this was a 2 year contract that was capped making sure my son does not spend above the caped contract limit of 299.<br> The lady assisting me underqualified told me they send out a sms to notify the account is close to its cap and if you do not reply the system automatically ad extra airtime. While making it clear that is why the account is caped and will never want to exceed the 299.00 a month she keep saying she cannot help me.<br> I asked to speak to a senior person and she told me they are busy and they will phone me back. Telling her this is not acceptable she put down the phone is my ear. Yet up to date no one has phoned me and still no joy in solving this matter and making sure it does not happen again.<br> <br>