TELKOMMMMMMMMMMMMMMMMMMMM

How do I choose ZERO stars? asking for a friend. I have 25-50 MB fiber line. But since December up until now I've had speeds of 600 KB - 4MB max. Takes a bout a week to download a game, I can only watch short videos on youtube or else it will just spin nonstop. I have called multiple times and to be honest, the agents on the other side do try to help but we can never fix the problem. last week I decided to restart my router because the speeds got even worse. As soon as I did this, my internet switched off and has been off permanently. Tried calling again, Agent tried to assist me, she really tried but still no internet. Now I don't know, but it seems the only way to fix a Telkom internet issue, is to cancel the contract completely and get a new provider. I don't think there are any other options. If there are, I do not know about it.

Regards

Shandon