TelkomMissing Data No response

I called Telkom early yesterday and the previous days as well. No reference numbers no response. I am prepaid usually 1GB will keep me busy a 5-7 days . Suddenly since last week Sat/Sunday my device dont want to connect and I am permanently offline online but can't do anything. Just to receive the same day a msg or the next day msg that I have run out of bundle. Now I know my phone, I dont even do wifi. That's always switched of. Now for example Im am using my child's VODACOM SIM just to get on the internet. This so highly unacceptable. R300-R450 wasted on Telkom prepaid data??? I'd rather go back to Vodacom. And pls Telkom dont come with a story that I have been on the internet si long and I did this and that. That's bull. I know how to save my data etc as well as to clear my history. And never in the past did I use so much data. This is highly unacceptable. This is shocking and has never happened to me before and downright unfair. I'm not a millionaire and work on budget. Telkom please respond and contact me in this regard, this issue is causing me a lot of inconvenience.