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JN
Jp N

1 reviews | Active since Mar 2009

14 Sept 2017, 15:34

TelkomInternet uncapped account useless

Hi there I have a problem on my 10mbps uncapped ADSL account. When using my orginal username and password I am unable to stream video and have extremly slow internet as if I am beign throttled by Telkom. I have only done 150GB this month so I cannot understand whats going on. Other months I am able to do 400GB an never been throttled. Video streaming use allot of bandwidth. @TelkomZA provided me with a guest account and with this account I can stream video flawlesly and get my full line speed. So obviously the problem is NOT with the line ,but with my username and password. Please sort this problem out asap as I do not want to transfer my line to Axxess or Afrihost.

0
Replies (5)
Telkom
Telkom's reply15 Sept 2017, 14:04
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

JN
Jp N's update18 Sept 2017, 10:02
Reviewer Update
Hi there still waiting on feedback if this issue has been resolved
Telkom
Telkom's reply18 Sept 2017, 10:37
Official

Good Morning

So sorry for the delay can we trouble you to please private message your affected DSL number so we can look into this matter for you.

Regards

Jawaad

HelloPeter Team

Best regards,

JN
Jp N's update18 Sept 2017, 11:28
Reviewer Update
Hi I find it hard to believe that you already supp**** me with a reference number and are now asking me for my fixed line number I have already sent that through when I published this complaint. My line number again is ***
Telkom
Telkom's reply12 Nov 2017, 08:25
Official

Hi JP

We have investigated this and the results shows that your line is working normal. If you are still struggling, please let us know and we will log a case with the ISP for further investigation and assistance.

Regards

Tumelo

Best regards,