Telkom,I'm begging you, please sort out the telephone account!

I've been struggling since 2017 for my account to be cancelled.On the 25th of April 2017 I received an sms that says that the account is overdue. I phoned Telkom to inform them that the line is not working and that we not receiving or making any phone calls. The person I dealt with ask me whether I logged a faulty line and that my case will be escalated.On the 30th of April 2017 I received an sms that says that due to non-payment the fixed line service will be interrupted for 48 hrs unless R2565.08 is paid. They told me if they find the line wasn't working they will credit the account. They send out a technician by the name of Sharlton and he couldn't tell us what was wrong with the line.

On 7 July 2017 I received an sms that says that records indicate that the account is in arrears with R922.83 and must be paid immediately to prevent suspension.I phoned immediately and told them that the line still haven't been fixed and again they said they will escalate my case.On 10 August 2017 they send me another sms that I still owe R922.83 and must be paid immediately. At this point I requested a cancellation form and send it to Telkom on the 15th of August 2017.

On 03 October 2017 I received an sms that says that the account is overdue by R1955.80.I phoned Telkom again and told them that I have cancelled my account and again they said they will escalate my case.On the 26 October 2017 I received the same sms that says the account is overdue by R1955.80. A lady with the name of Sinethemba Nxele emailed me on the 20th of November 2017 to say that the cancellation form was incomplete, 3 months after I've send the initial cancellation form.She assured me that she will look into my case and will try and resolve it as soon as possible.

On the 27th of November 2017 I received yet another sms with overdue amount of R2481.77. On the 18th of January the sms that was send read that the fixed line service is overdue and will result in an interruption of your service, credit bureau listing and collection by attorneys.Please make payment of R3558.87 immediately. How can I be subjected to all these if the telephone line isn't working?I emailed Sinethemba Nxele and I still have no response up until today.

Lat week Thursday I received an sms from telkom that the service have been suspended due to collection.The total amount due is R6087.33. How is that even possible?Please help me sort out this problem because this whole issue is having a negative effect on my credit score as I'm in the process of applying for a bond. It is causing me a great deal of stress.I beg of you, please help me sort out this account.

Amounts due send via sms: Sunday, 30 April 2017- R2565.08 Thursday, 06 July 2017-R922.83 Friday, 07 July 2017-R922.83 Thursday, 10 August 2017- R922.83 Tuesday, 26 September 2017-R1435.85 Tuesday, 03 October 2017- R1955.80 Thursday, 26 October 2017- R1955.80 Monday, 27 November 2017- R2481.77 Thursday, 18 January 2018-R3558.87 Thursday, 19 April 2018- R6087.33