Telkom=Hellkom

Telkom Insurance underwriters Admin plus and their new underwriters "Worldwide Advisory Services" are the most useless team, I have come across in a long while.

My cellphone was ****** in January, and they have rejected the claim because they believe it could possibly have been remote jamming with no proof. After going back and forth from February this year, when I requested immediate cancelation of the insurance, However, Telkom being Telkom, continued to bill me up to this very date even though the device was no longer in my possession. After numerous amounts of phone calls and emails, the manager and billing department advised me, they are going to reimburse me for all those charges, n the interests accumulated will be removed. So far, half the job has been done and to get them to complete their work, is taking 7months battle!

I have written to escalation and the OMBUDMANS regarding this, but it seems Telkom's right hand is clueless of what the left hand is doing.

Q: Why should a client be solving their accounts issues with their own insurance underwriters??? We are contract CLIENTS we do not work for Telkom or their insurance, if this is the case they should fire the entire staff and Telkom and replace them with automated machine services. Telkom pays their insurance company, upfront and bills clients monthly, yet they can't back date a query. They cannot read the notes other agents log if they even logging their note no one actually knows. Every time I call, I must relog the case and same notes over and over again it's becoming monotonous and annoying! , maybe some are incapable of reading and whilst other are worse listening. I know call agent with hearing and speech impairments will probably do a better job.

I have had enough with Telkom and my advice to anyone, DON'T TAKE A CONTRACT WITH TELKOM, THE MOST USELESS SERVICE PROVIDER IN SOUTH AFRICA TO DATE!

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