1 reviews | Active since Feb 2012
TelkomHellkom
<p>Telkom can trully be called an organisation thats born from the darkest depths of Hell, that waits to ensnare there victims into a web a lies deciet and dispaire.Regardless of which service provider one chooses for communication services such as ADSL,or just a normal land line,Telkom is always its hand as the backend service provider for any of these services, waiting to ensure that you suffer the consequences if a fault occurs.So i order a service with Mweb with an ADSL line rental and everything goes smoothly until the 12 November,I call Mweb which then logs a call with there service provider Telkom. After several days i get an SMS from Telkom stating that my fault has been looged and a service techinician will resolve the Fault as soon as possible. 2 days later i decide to call Telkom asking about the technician of which i am told that he was supposed to come through on Tuesday and will definatley be out today "Wednesday".Well Wednesday comes and goes with nothing,so i call Telkom again and and Agent tells me to hold on the line so that they can call the tekkie,puts me on hold for 5 minutes then gets back to me and says that the tecnicians line is busy and i should call back at 10. I call back at 10 and i get another agent that does the same thing ,i call back at 12 as the agent asks and they then do the same thing but this time they say that they are sending an email to the tecnicians manager as well as the tecnician as the ssue supposed to be resolved on tuesday and i should call back in 2 hours.So i call once more and then became tired of tjis and decided to call Mweb as i am renting the line from them.They then check there logs which determine that no tecnician has been assigned to resolve my fault and they will now escalate this as it has been 12 days without service. NOW i spoke to 5 agents, and 5 agents at TELKOM and the entire 5 agents found it totally appropriate to lie to me so far as to put me on hold for a further five minutes whilst probably laughing at the fact that they are doing this to me and proabably every other customer inthe guise of concern for there problem by trying to call the **** tecnician. So i would like to ask Telkom ,How on earth can they take young men and woman into there organisation and turn them into DEMons of lies and deciet and contribute to the decay of Morals in our society by forcing them to lie to there customers because of there totally *********** service staff. I feel now like the rest of South africa. I recall the Movie WAR OF THE WORLDS with Tom cruise,You know the feeling when you have when you want the Alien invaders to fall to the Doom along with there Alien demons,This is how most of South Africa now feel about Telkom. We want you to fall so we can be free from your pathetic services.Allow a competent service provider to take over ,One with at least a few moral values rather than the traits of a devil.You Telkom are the worst Morally,as well as the worst in service.You certainly should be called Hellkom. As i write this to you.I still have no Adsl service because your demons ****,never reported my fauly according to Mweb and never bothered to even attempt to help me with my service that southafrica is unfortunatley dependent on yourselves for.</p>
Good Day,
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest. Please send us the affected number to *** and quote ***
Regards
Yazied
Telkom Social Media Team
Best regards,
Good Day,
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest. Please send us the affected number to *** and quote ***
Regards
Yazied
Telkom Social Media Team
Best regards,
