TELKOM/HELKOM Nightmare

So I have been having an issue with my ADSL line since the 10/12/2020. Telkom sent 2 technicians on 2 different occasions and both of them said the issue is on their exchange and not my router or my line. Yesterday Telkom sends me an sms saying that the issue has been resolved whereas nothing has been resolved I call in this morning to have this case reactivated and the consultant tells me that I need to use my own petrol, time and money and go to a TELKOM STORE to get a sim card with limited data (MIND YOU, THE SERVICE I AM PAYING FOR IS FOR UNCAPPED DATA WHICH I USE FOR WORK) I then request that I please speak to the manager in that department and I am advised that the manager will call me back in 30minutes. It is now more than 3hours and still no callback. I suggest that TELKOM gives me an LTE sim so I can use that since well it is not my fault that their exchange is faulty and I am told that's not possible. SO WHAT AM I SUPPOSE TO DO NOW HELKOM???????? I AM STILL PAYING FOR YOUR SERVICES EVERY MONTH WHEREAS I AM NOT RECEIVING ANY SERVICES, I AM NOT ABLE TO WORK, I AM UNABLE TO DO ANYTHING, SO I AM JUST STUCK BECAUSE OF YOUR INEFFICIENCIES AND POOR SYSTEMS!!!!!!!!!!!!!!!!!!!!!!