TelkomFibre bad service

I have had good service with Telkom till the end when I moved. I requested for a move early in april 2nd or 3rd to notify them of the move to a new location. Once I started moving on the 23rd I phoned them again to ask abou t the relocation when it is happening. I had to keep on phoning till that weekend just to find out the have no coverage and the relocation was cancelled. So I told them I already paid for the next moth they mus just cancell the line then because I moved and cant use it anymore. Now I am still struggling to get it canceled and they say I owe them money now for the 3 months I am struggling with this I have been handed over to the credit berau for not being willing to pay for their mistake. I am so disappointed with this. The reason I am writing this is ti warn others that this can happen to aswell