#telkomfails

I take out a new contract. My account gets debited in May before receiving the device. I take delivery and receive a statement reflecting a double premium, i.e. the debit does not reflect. I've called Telkom mobile five times, I've been on hold in excess of 30 minutes each time and I've been disconnected five times. For context: FNB Connect, which is tiny, has a consultant answer within two minutes of calling. I can understand the wait, not the continuous disconnection. Poor poor.