Telkome

I have been trying to cancel a business DSL line since October 2020. Completed the documents and forwarded to the e-mail address on the form. Continued to get accounts and contacted the call centre, which is the only contact you can get, and was told to forward the documents and it will be handed to the supervisor to fast track the cancellation. This has now happened on four different occasions. In the meantime, we were handed over to NuDebt for non payment. Paid the outstanding amount and forwarded proof of payment to NuDebt, but continued to receive SMS's on a daily basis for payment. I had to forward the proof of payment for a second time. Now nearly six months later, the cancellation has still not be done. I requested the call centre to put a query on the account to stop the monthly debits, only to be told that they cannot input anything, they can only view information. Yesterday I went to the Telkom store and was told that as this was a business account, the could not assist. I requested a name from them who I could contact to try and finalise the matter, but was told they could not give me a name. I am at my wits end as there seems to be no way to finalise this matter.