Telkom.....Charges never Disclosed!!!!

We recently moved business address and transferred account to new account holder. The move included the transfer of our Opticon Gateway System and the contract associated with that and transfer of 2 lines. We also added an additional ADSL line.

We started the process by visiting a front office and were given forms to complete and send to a contact in CT, we were then informed that the ADSL wasnt noted on the form and the documents were resent,

A week prior to the requested move date we were sent a mail asking for R1400 deposit due to the account being a new account which we have paid. Long story short the above was processed even though it was 3 weeks late.

This week out of nowhere we get a communication saying we owe over R12000.00 when we enquire about this we were told that we were charged R4500.00 for the transfer of the Opticon system, this was never disclosed to us in our numerous dealing with various Telkom employees. Not once.

I then respond and as who can assist me to resolve this dispute and I now get no response.

Surely this info and pro-rata amounts and costs need to be disclosed to clients.

Would like someone to contact us to resolve this matter.