Telkombis a **** *****es bustards.....

I've been taken pillar to post by Telkom simply because i want to change my package i wanted to down grade to an affordable package i called Telkom and i was told to go to any Telkom branch i will get assistance.. I did exactly that i went to 3rivers branch i met a very polite sales assitant unfortunately i didnt get her name, she was helping then the problem was i didnt have my id with me and they couldnt use a drivers licence we agreed I'll come back the following day suprising on my arrival the next day i met another sales lady the other one is not around guess what i was then told a different story so im just ****ed off with Telkom there are plenty of service providers out there I'll just cancel the contract then move , i get bored by this shop assistants and call centre i can't take this any longer ... Worse i have wrote about 2emails still no respond...telkom only cares for themselves they love our money cause we bring business but when you need assistance its a problem n***xx they can go to hell for all i care im just gone cancel their Debit order maybe in this case I'll get their attention and unfortunately it will be too late by then....