TelkomBadService

I did a sim swap at Telkom Gateway in 10 May 2019 and today its the 30 June my sim card is still not working. I’m never given proper answers every time I go to a telkom branch I’m told its stuck under his user (Kirschen) it can’t be canceled or closed unless he does it. But I never did this sim swap for free I’m failing to understand the only answers I get he needs to do it.