Telkom/AGCS

Telkom/AGCS since last year i was receiving massages about the account that i don't know off with Telkom until i want to Telkom shop three times without help, and finally i received the call from Telkom agent and when i explained to her about the account and also she checked, she concluded i indeed don't have an account with Telkom and when i told here about the smes she said i just have to ignore them, but on the 06 July i received a call from the debt collector AGC/Telkom about the the same account that i thought was cleared on my name and again explained to her, on the 12 July i received the sms from AGCS of being listed ref TF*** I require urgent assistance in this matter and please can someone do his or here job and stop putting our lives in this situation