Telkom'a disappointing client service

I have been Telkom'a client for all of 4 months and it has not been pleasant. My account is in arreas for reasons unbeknown to me.

I noticed that my first debit order didn't go off. So I made a call to ask what happened. They told me they couldn't access my account. So I owe another additional fee of R200.

I refused to pay it because the bank assured me and even wrote an email to confirm that there was no attempt for a debit order.

I made an effort to pay via eft yet the payments l have made are not reflecting in their system either. Ans this l have to do on a monthly basis yet l made a debit order arrangement.

I called again to find out what the problem is.. They captured the wrong branch code..... So I corrected them yet the problem persists. I asked if l could cancel the debit order arrangement and rather pay cash every month to avoid such issues. But this was not a option either according to Telkom.

I have spend hours and hours holding on the phone and many days trying to be in good standing with the service provider but they just refuse to help me.

I should not have to pay over and about e what our agreement stipulates... But now l findy account in arreas when it shouldn't be. It is frustrating. And l sit here with no resolution for the initial problem that's costing me.