Telkom/8ta Mobile Network & Infringement of Privacy and Data

I have had various issues with my Telkom account to date. No matter what I try, there is no response or no explanations for the issues I have reported. Nothing is ever done.

About a year ago I took out an uncapped LTE contract with Telkom which I thought would end my connectivity issues, never did I realize this would now relate to some serious issues I have picked up relating to data security and supposed SPAM emails being sent from my accounts from an independent host!!

My current ISP IP address of 41.246.128.64 has been reported and marked as SPAM! Why has this happened?? How can this happen as I religiously pay my account and the IP address being used is marked for SPAM! This has caused all my email accounts to be blocked or suspended due to "suspicious activity". All I use the internet for is emails and streaming Netfix and Showmax at home yet now every email account I now open gets flagged.

I WANT THIS IP ADDRESS (41.246.128.64) DE-LISTED IMMEDIATELY AND A FRESH NEW IP ADDRESS ALLOCATED TO ME.

Nevermind me taking an additional contract on FreeMe and I was issued with a phone (Huawei P20 lite) with no trace of the IEMI number on the system (which makes this phone marked which is now in the hands of an under 13 year old which we only established 2 days ago) also the number linked is *** which is also marked which is used by my wife Zenda-Lee Williams. I have reported several times as well as several police cases I have opened in PE and Cape Town which have also reported data breaches.

THIS IS COMPLETELY UNACCEPTABLE!!

If Telkom do not respond to me BY 12PM TOMORROW and issue all reports on my account that I have every right to have, I will be opening a case at my local police station against Telkom for violating my rights to privacy and data exploitation. This is not a threat, it will happen.

I suggest everyone with a Telkom router, take a close look at those settings which are apparently "Standard" and "normal". Go and investigate what each setting means and see for yourself. SPECIFICALLY LOOK FOR T69 SETTINGS WITH A BACK END LOGIN TO ANY 5G ENABLED TELKOM ROUTER AS A STANDARD FEATURE WHICH I HAVE SCREEN SHOTS OF WHICH WAS PUT ONTO MY ROUTER AFTER 4 MONTHS OF HAVING THE ROUTER. WHY ON EARTH WOULD YOU NEED THIS TELKOM?? APPARENTLY TO ASSIST WITH CONNECTION ISSUES.... BACK END LOGINS ARE NOT USED FOR THAT. THE ROUTER HAS ALL THE SETTINGS IT NEEDS ESPECIALLY FOR LTE NETWORKS!

Telkom, this nonsense of my IP address which is supp**** by my ISP being marked as SPAM will come to an end. I will do what is necessary to enforce my rights which this network flout on a daily basis including everyone who accesses my wifi. This is a serious data breach and I want answers. I have a right to access all my data as per the DMCA and I want all my data Telkom has collected, given to me and deleted from all Telkom servers as well as every other user which has been connected to my wifi router (which includes my wife's children). I do not need a case turning on me and my wife due to Telkom doing as they please. If there is a note on the account approving this, WHICH CAN ONLY BE DONE VIA A COURT ORDER, please issue me with such order.

I trust I will receive my response and answers tomorrow 12pm from your technical department, not a call center agent as all they have ever done for me is absolutely nothing. Telkom is welcome to call me on ***.

Regards,