Telkom zero service delivery

this is the message I have sent after spending an hour on the phone being told back and forth which number to call. Your team called me on Thursday last week, about 5 times to offer me a new device, I finally chose one, even had follow up calls to buy extra bits and pieces, phone calls to ask if I had received the call to get the extra bits. I said the phone needs to be delivered at 8am as we are going out, it is now 10:30, I am so furious as we have missed our plans for the day, only got a sms to say it is out for delivery and will be delivered during the day. Secondly. I was sold a new modem in July, I specifically said that I use it when we have no power, they sold me one without a backup battery, which my previous one did have. Thirdly, I said I want the same as I had, I had the 20GB which gave me 40GB day and 20 night, I now have the 10GB which give me 10+10. I want it changed to the attached deal. I keep phoning the numbers given, your sales department says I have to speak to customer care, the customer care department says I must speak to sales. I have been on the phone for an hour. The one person that called me this morning couldn’t find the router details under my ID, we got cut off, I’m still waiting for a call back. If this is the level of service I may as well go back to Vodacom to renew my contract. Please respond vie email so I have a paper trail, and call me to resolve.