Telkom - ZERO service

I have app**** for an existing ASDL connection to be moved to another residence and an additional installation to be done. I waited 2 weeks with no communication except for a reference number received via SMS. When following up 2 weeks later, I was told someone cancelled the application. We re-app****, this time also sending the application forms to a local Telkom Technician with the promise that it will be expedited. 2 Weeks later when following up I was told that an internal problem is preventing the job card from being printed at their IT department, and that they cannot tell us when the problem will be solved or when we will receive the service. 2 Weeks later I followed up again, just to be told the applications were again cancelled. When asking to speak to a senior person, you are told they will phone you back,(which never happens), because they are working from home. The question is are they actually working??? To depend on Telkom for such critical services in the time we are living in is absolutely crazy. I will never make use of their services again.