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JW
Janay W

1 reviews | Active since Jun 2013

04 May 2016, 08:41

Telkom - zero customer service

I app**** for the Telkom April Big Deal more than a week ago. I received one call, which I could not answer, I tried calling them right back, however after holding for 15 minutes I dropped the call, I then tried on numerous occasions thereafter, and still couldn't not get hold of anyone. I've called 10213, 10210, 081180, I've even visited a Telkom store who referred me back to the online sales team, who I cannot get hold of! Today was the last straw, when I entered into a chat on the Telkom site and Melissa Adams on the other end just stopped replying after I sent through my query. I'm new to Telkom and this is really so disappointing, chasing you guys to finish your own sale really makes me wonder what the service will be like once I enter into a contract with you. Your response would be highly appreciated.

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Replies (2)
Telkom
Telkom's reply04 May 2016, 11:42
Official

Hi Janay,

Kindly be advised that the April deal of the month has expired and can no longer be provisioned. Deal of the month is targedted at first 1000 customers natinally, this includes online, store and call centre applications. Telkom has already loaded May deal of the month, please log on www.telkom.co.za to view and apply for it.

Please accept our humble apologies for the frustration and inconvenience caused. Should you have further queries, email on the below email account.
 
Your social media reference number is SM229864.

Regards,
Joshua
Telkom Social Media Team

***

Best regards,

JW
Janay W's update04 May 2016, 12:01
Reviewer Update
Hi Joshua, Thank you for the response, although it does not resolve my query in any way. When I app**** on the Telkom website, my application was accepted and I was not told that the deal was no longer available, or that I was applicant number 1001. I am glad to hear that Telkom has loaded the May deal, however, I app**** for the April deal, in April and was not advised that it was too late. To add to that point, I even went into your Canal Walk store, the very same day prior to applying and was told that the deal was still running. Also, may I just add that I received another email from *** last night (3 May 2016 - 20:13pm) to thank me for my online application and that Telkom is trying to contact me to complete the application. How does this indicate that the deal is no longer available? Also, despite the email, I hadn't received any calls from Telkom since the very 1st one missed, as per my complaint above. This entire situation is ridiculous. I expect that the deal be honoured, as I app**** within the said period, and was not advised that my application was not accepted. Please do the necessary or refer this complaint to relevant team for resolution. Regards, Janay