Telkom Zero Coverage

<p>I took out a contract with telkom for a wifi router in April 2017. I got the router at Telkom Menlyn, for my brother who is in varsity at Montshiwa Mafikeng. the router has never worked a day since i got it because "theres no network". i called telkom to bring this to their attention, they said we must restart the router but still zero coverage. we spoke to telkom again and their best advise was for us to take out the sim and put it in a cellphone to check if the problem was with the router or the sim..still no coverage. on friday 05/05/2017 i called telkom AGAIN and the agent confirmed that she could see a problem with the router and promised that a technician will call me back, that was almost 2 weeks ago. still no call. last monday i called telkom again to cancel my contract, i told the agent my story and he advised me to go to the store with the router, copy of contract and id copy. he said i would have to fill in a cancellation form and request a refund because that router never worked. fast forward to friday i go to the store, router in hand and i ask for the same agent who sold me the router and told him my story. He tells me he cant cancel the contract because he first has to log a fault with the technicians...(remember i've been waiting for almost 2 weeks for technicians to call me? imagine how long im going to have to wait for them to go to mafikeng to check the network) i told him what the agent said to me, he said i must not tell him about call centre people. he then tells me i never gave him the address of where my brother will be using the router, yes i didnt know the house number but i knew the exact area, that is how he was able to check if there would be network and he did assure me that he would have 3G coverage. so now i want to know why must i pay for something im unable to use? yes i want a router but i want the kind that will have network and my brother will be able to access the internet.telkom does not have network, why should i suffer? i should pay for mahala nje? so this means for the next 24 months i'll be paying for a service not rendered? i need to cancel this contract. I need a service provider that will provide an actual service. my broyher needs a router.</p> <p>#TELKOMSUCKS #INEEDABETTERSERVICEPROVIDER #CANTPAYFORMAHALA #DECOROUTER #NEXTSERVICEPROVIDERPLEASE</p>