KP
Kirsten P
1 reviews | Active since Jul 2018
02 Jul 2018, 18:59
Telkom - you’re a sad excuse for service providers
Firstly Telkom, you don’t deserve any stars. Been waiting 2 entire months now for someone to come over and attend to my issue with my line and internet connection. To date I have not received any feedback nor have I received any help from store consultants at Liberty Midlands Mall. They are just as inefficient as the company they are employed by. All the technology and they’re still so out of date with customer service?
I received a bill for R1574,64 for what exactly??? When I have not had any God damn service for 2 months. So sick of this ****ty service. I will not be paying absolutely anything to you Telkom and because your pathetic and unprofessional service my credit score is under attack! Sort this out and clear this damn account because I refuse to allow this! I’m within my rights to cancel this contract as according to the Consumer Protection Act. I came to telkom because I wanted to give you the benefit of the doubt irrespective the negative publicity you are included in with regards to your service.
All consultants can say ‘we will escalate this matter, we will send someone to you.’ You idiots recycle landlines and then show prev clients charges as discounts to us? What bull**** is that? I’m so sick of having to call you when it was quick and easy for you to contact me to arrange my contract and installation.
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Replies (2)KP
Kirsten P's updateReviewer Update
15 Jul 2018, 23:14Keagan, it’s now 10 weeks later and nobody has shown interest. I’m sent a bill to pay for and now my Credit Score drops and begins to look like **** because of telkom! I’m tired of keeping quite! I am sick of having to fork out money every single week on data! And who will reimburse me for that? Private contractors expect R900 to assist with faults. I am not willing to pay that esp if this is apart of your after service. Which is oficurse as terrible as reviews show. What am I supposed to do now? Keep waiting for a technician? I feel like ripping all your stuff out of my house and leaving it in the trash. It’s not helping me sitting here unable to work. From the start I’ve been told there’s a fault on my line from a telkom consultant when called in as well as a private contractor. And I’m still expected to pay for a line rental? For service? I can’t understand???? Explain how this works or makes sense? Explain how you keep calling clients when you cannot maintain or satisfy current clients? I will be making my last call tomorrow morning and if I do not get any feedback or hear from someone that they will be at my house to assist my Wednesday 18 July, I will cancel this contract and should there be any issues of outstanding monies due to you, I will get my attorney involved.
KP
Kirsten P's update15 Jul 2018, 23:14
Reviewer Update
Keagan, it’s now 10 weeks later and nobody has shown interest. I’m sent a bill to pay for and now my Credit Score drops and begins to look like **** because of telkom! I’m tired of keeping quite! I am sick of having to fork out money every single week on data! And who will reimburse me for that? Private contractors expect R900 to assist with faults. I am not willing to pay that esp if this is apart of your after service. Which is oficurse as terrible as reviews show. What am I supposed to do now? Keep waiting for a technician? I feel like ripping all your stuff out of my house and leaving it in the trash. It’s not helping me sitting here unable to work. From the start I’ve been told there’s a fault on my line from a telkom consultant when called in as well as a private contractor. And I’m still expected to pay for a line rental? For service? I can’t understand???? Explain how this works or makes sense? Explain how you keep calling clients when you cannot maintain or satisfy current clients? I will be making my last call tomorrow morning and if I do not get any feedback or hear from someone that they will be at my house to assist my Wednesday 18 July, I will cancel this contract and should there be any issues of outstanding monies due to you, I will get my attorney involved.
KP
Kirsten P's updateReviewer Update
15 Jul 2018, 23:14Keagan, it’s now 10 weeks later and nobody has shown interest. I’m sent a bill to pay for and now my Credit Score drops and begins to look like **** because of telkom! I’m tired of keeping quite! I am sick of having to fork out money every single week on data! And who will reimburse me for that? Private contractors expect R900 to assist with faults. I am not willing to pay that esp if this is apart of your after service. Which is oficurse as terrible as reviews show. What am I supposed to do now? Keep waiting for a technician? I feel like ripping all your stuff out of my house and leaving it in the trash. It’s not helping me sitting here unable to work. From the start I’ve been told there’s a fault on my line from a telkom consultant when called in as well as a private contractor. And I’m still expected to pay for a line rental? For service? I can’t understand???? Explain how this works or makes sense? Explain how you keep calling clients when you cannot maintain or satisfy current clients? I will be making my last call tomorrow morning and if I do not get any feedback or hear from someone that they will be at my house to assist my Wednesday 18 July, I will cancel this contract and should there be any issues of outstanding monies due to you, I will get my attorney involved.
KP
Kirsten P's update15 Jul 2018, 23:14
Reviewer Update
Keagan, it’s now 10 weeks later and nobody has shown interest. I’m sent a bill to pay for and now my Credit Score drops and begins to look like **** because of telkom! I’m tired of keeping quite! I am sick of having to fork out money every single week on data! And who will reimburse me for that? Private contractors expect R900 to assist with faults. I am not willing to pay that esp if this is apart of your after service. Which is oficurse as terrible as reviews show. What am I supposed to do now? Keep waiting for a technician? I feel like ripping all your stuff out of my house and leaving it in the trash. It’s not helping me sitting here unable to work. From the start I’ve been told there’s a fault on my line from a telkom consultant when called in as well as a private contractor. And I’m still expected to pay for a line rental? For service? I can’t understand???? Explain how this works or makes sense? Explain how you keep calling clients when you cannot maintain or satisfy current clients? I will be making my last call tomorrow morning and if I do not get any feedback or hear from someone that they will be at my house to assist my Wednesday 18 July, I will cancel this contract and should there be any issues of outstanding monies due to you, I will get my attorney involved.