1 reviews | Active since Dec 2019
Telkom Your worst nightmare for 2019
Your worst nightmare for 2019. Telkom Accounting department and the Technical department do not see eye to eye. On July the 1st I cancelled my service with Telkom- ADSL line. The reason up till now I have an open box on the pole and nobody wants to cover it- I had to draw a piece of canvas to cover it from rain. I then wanted to move to Home Connect (Home Disconnect) - who promised me a fiber option to be ready 5 August.
Two weeks later - the installers told me the Fiber will only be ready in January 2020. Brian from Home Connect said no problem- I will have my fiber. However I did not trust him or his company and decided to cancel my cancellation with Telkom. The perfect storm was brewing. The accounting side said they did cancel the cancellation but came August the 5th the ADSL was cancelled by Telkom . So after numerous visits to the Krugersdorp Telkom store and disputes lodged on the self-service Telkom keep on billing me- The Accounting side cannot see that the Technical side did not cancelled the cancellation in July. The Tin number was cancelled. The poor guy at the store even promised me that he knows the programmer at Telkom that can reinstate my Tin number. I was so thankful after all the hours on the phone, the back and forth that I on the spot bought him two cold beers to celebrate his huge influence on the "paralised parastatal". Yet today nothing was resolved- All my time and effort was SUCKED up like water in the African sand. The manager at Telkom Krugersdorp would have contacted me first thing in the morning, The support tickets were all cancelled and here I sit with a bunch of dept councilors ready to rip my outstanding account apart with a court order. Telkom is a bunch of Bureaucrats, They cannot even see that I've been using their services over and over again, they have no service loyalty- no will to at least walk the extra minute and sort out this problem. The people at the help desk are so incapacitated, so unmotivated to reach service excellence. You are pathetic. Yet you will lure in the millions of people with your glitzy broadsheets and rip them to pieces with your poor service.
Dear CEO of TELKOM- please invite Veronica to train all your staff on the protocol to take care of client's issues and double her salary with immediate effect. I promise you if you can help the 8000 clients complaining on Hellopeter which only is a 10% resemblance of those not complaining, leaving you with 80 000 customers- leaving your business behind for good- losing a possible R200 profit @ month from each of those, losing R16 million in profit @ month x 12 = R192 million a Year in profit. Perhaps you could have saved some of the 3000 jobs that is on the line.
Dear Veronica the 5 stars is for you- it is people like you that can make South Africa work- again!!
Dear CEO of TELKOM- please invite Veronica to train all your staff on the protocol to take care of client's issues and double her salary with immediate effect. I promise you if you can help the 8000 clients complaining on Hellopeter which only is a 10% resemblance of those not complaining, leaving you with 80 000 customers- leaving your business behind for good- losing a possible R200 profit @ month from each of those, losing R16 million in profit @ month x 12 = R192 million a Year in profit. Perhaps you could have saved some of the 3000 jobs that is on the line.
Dear Veronica the 5 stars is for you- it is people like you that can make South Africa work- again!!
Dear CEO of TELKOM- please invite Veronica to train all your staff on the protocol to take care of client's issues and double her salary with immediate effect. I promise you if you can help the 8000 clients complaining on Hellopeter which only is a 10% resemblance of those not complaining, leaving you with 80 000 customers- leaving your business behind for good- losing a possible R200 profit @ month from each of those, losing R16 million in profit @ month x 12 = R192 million a Year in profit. Perhaps you could have saved some of the 3000 jobs that is on the line.
Dear Veronica the 5 stars is for you- it is people like you that can make South Africa work- again!!
Dear CEO of TELKOM- please invite Veronica to train all your staff on the protocol to take care of client's issues and double her salary with immediate effect. I promise you if you can help the 8000 clients complaining on Hellopeter which only is a 10% resemblance of those not complaining, leaving you with 80 000 customers- leaving your business behind for good- losing a possible R200 profit @ month from each of those, losing R16 million in profit @ month x 12 = R192 million a Year in profit. Perhaps you could have saved some of the 3000 jobs that is on the line.
Dear Veronica the 5 stars is for you- it is people like you that can make South Africa work- again!!