Telkom - your "System Glitch" with Vumatel is causing havoc and stress! Sort it out!

I am highly frustrated, angry & dissappointed at Telkom's service. I am on a vumatel fibre contract through Telkom, it was activated in 2019. Last week Tuesday 23 March 2021 my internet stopped working. Everytime I accessed it, it would take me to a Vumatel "shopping page" but i would get a connection error. Since Tuesday evening I have been trying to get my internet connected again. I was told my internet was cancelled, EVEN THOUGH I DIDNT REQUEST A CANCELLATION.. this is bridge of contract on Telkom's side. Their reasonsing for this is that it was a "System glitch". After a long struggle i was told that the lines have been reconnected and that i need to restart my router and everything should be fine after that. Well i did that and it still wasnt connecting. I called Telkom again and was told that my router had to be reconfigured, the first agent is spoke to was helpful but my airtime ran out, i called back again, the second agent dropped the call right before i was even able to confirm that my internet connection, after reconfiguring the router, was still not connecting. I called back again, and this time speaking to yet another agent, we were still not able to get it connected. That evening i spent over R200.00 in airtime with no luck. The following morning i called again, this time i was told again that my package is showing that it is cancelled and that i need to contact the sales department and ask them to reactiviate my account, i called the sales department, they told me my line is active and that it it a technical issue! I call the technical side again, now they picking up that Vumatel didnt add my IP address and this is why my internet is not going through, the agent said they would send a email to get it sorted out. I was given a VT Number and TIN number and was told i could follow up with Vumatel. on Saturday the 27th of March i called Vumatel to find out if my IP address has been added. I get told that my package with them is not active so they cannot add the IP Address and that i need to sort it out with my ISP - Telkom. I called Telkom again, this time the agent said that they will send an email to higher management to get my package with Vumatel sorted out. I'm still waiting for a reference number for that email. This week i called numerous times, this time i was told that some customers have reported the same issue, i asked the agent to speak to their team leader, who'm was in a meeting at the time, the agent logged the probleml, sent an email and said that the team leader will call me back. Today 31.03.2021 i am still waiting for a call, i have had no feedback from Telkom on my issue and i am still without internet. Being shunt from Telkom to Vumatel and from the faults logging department to the sales department has been extremely frustrating, having to talk and explain your problem to a new agent every time you call is very frustrating and becomes exhausting, why cant a customer not deal with only 1 agent? I have spent hours trying to sort my internet out with no luck, ive spent over R200.00 airtime to sort my internet out, and the cherry on the cake is that this happened because of a "System Glitch" on Telkom's part. My daughter attends onlines classes and have lost days because we cant connect to the internet. All i am asking is that someone at Telkom, calls someone and Vumatel and re-activate my package with them! Its been 8 days so far, 8 days that i have paid for but have not had internet!! My child's school education is being affected, our personal lives have been affected. I have to call Telkom again this morning to follow up because there is still no internet connection, Vumtael refuses to help they insist the ISP has to sort it out, i am actually dreading the call because im going to speak to a different agent again, going to have to explain it again an go through this whole process again.